HDS - HelpDesk System - Feature List
System:
- Integrated PDF Viewer (and printing)
- Logging with Log4J
- Database xml interface (driver for different databases)
- Database layer, support of different SQL databases (e. g. MySQL)
- Creation and configuration of Supporter and Customer accounts and Support Groups
- Creation and configuration of Ticket statuses
- Creation and configuration of Ticket sources
- Creation and configuration of Ticket priorities